FAQ’s – Frequently asked questions
Why outpatient physical therapy?
The goal of outpatient physical therapy is recovery of strength and mobility so you can return to work, activity, and self-sufficiency. The typical treatment lasts from 45 to 60 minutes. Your first appointment will include an evaluation by the physical therapist and will last a little longer. Each therapy session will usually include some hands-on manual therapy, movement intervention or exercise, and you will learn and practice injury prevention techniques.
What is the difference between physical therapy and certified hand therapy?
Our staff of certified hand therapy specialists has extensive training in injuries and rehabilitation of elbow, wrist and hand disorders. Because of the complexity of upper extremity function, treatment often requires very specific techniques and treatments that our certified hand therapists specialize in. Many times, custom splinting is required during injury or surgery recovery and our specialized staff will make sure you get the proper care that you need.
How do I arrange an appointment?
Simply call the CSO therapy location nearest you. Appointment hours are from 7:00 a.m. to 5:00 p.m. Monday through Friday (individual clinic hours may vary).
The Oklahoma Physical Therapy Practice Act requires a referral from your doctor for you to be treated by a physical therapist.
What should I bring with me?
Please bring any notes or reports from your doctor that describes your condition. Also, bring any x-rays or other test results that your doctor may have given you. If you wear a brace or prosthesis, you should bring it also. If you are being seen for a low back or lower extremity problem, bring a pair of loose-fitting shorts. Please arrive 10 minutes prior to your initial appointment.
What about emergencies?
If you believe you have re-injured yourself or if another medical emergency arises, you should contact your physician.
What if I have more questions?
Don’t hesitate to ask your therapist any questions about your treatment. We want you to understand what is happening so you can learn how to help yourself. If you are unsure of your therapist’s instructions or your home exercise program, please call and speak with our team.
What about my primary doctor?
We do not replace your regular physician. You should continue to consult with him or her for all your medical needs. During your physical therapy treatment, we will communicate with your physician and provide him or her with copies of your evaluation, progress reports and discharge summary.
What if I have to cancel an appointment?
Simply call the office where the appointment is scheduled and notify the receptionist. Please try to give us at least 24 hour notice so we can schedule another patient during your appointment time.
What about insurance?
CSO Physical Therapy is a participating provider in Medicare and most other medical insurance plans. We also accept worker’s compensation and auto accident medical coverage. Please be prepared to give our receptionist your insurance information. CSO PT will verify your coverage with your insurance carrier; if there are any questions, we will contact you.
How do I pay my portion of the bill?
We will discuss payment with you during your first visit. Co-payments for each visit should be paid during the appointment. We will file any necessary insurance claims and let you know if any additional payment is required.
What else do I need to know?
For more information or to find answers to additional questions, please feel free to call any of our clinics.